Frequently Asked Questions

In the state of Mississippi, those who write bad checks are subject to fines as well as felony charges and imprisonment. A Royal Flush, Inc. will press chargers against any and all customers who choose to write a bad check to our company.

Typically we bill commercial customers at a later date. These customers typically mail a check to our p.o. box. Payments can also be made via credit card over the phone. Some customers also choose to pay us at the time the job is completed via cash, check, or credit card. For those needing to mail a check, our address can be found below: P.O. Box 2808 Gulfport, MS 39505

We use Square to accept credit cards both in person and over the phone. Square is trusted by millions across the USA and is completely safe. A Royal Flush, Inc. does not keep any customers credit card information on hand.  

Typically residential customers pay upon completion of the job. These customers usually pay via cash, check, or credit card. In some cases, with approval of the manager, we can bill the customer at a later date and they can pay by mailing a check or via credit card over the phone. For those needing to mail a check, our address can be found below: P.O. Box 2808 Gulfport, MS 39505

We are able to camera and record 2″ – 4″ drain lines and locate problem areas.

It is our professional opinion that drain cleaners such as Gel, Granual, and Liquid chemical cleaners are not effective in many cases. We use a chemical that dissolves organic matter to remove stuck debris such as hair from small drains.

We have a high pressure water jet capable of outputting water at 3000 p.s.i. The jetter uses special tips to  clean both forward down the line and backwards at the same time. The jetter cost more than snaking a drain but cleans the drain more thoroughly than snaking the drain.

We use snake machines with 1/2″ and 5/8″ cables, 50′ in length. Our technicians also carry a second 50′ cable for a total of 100′ in length. We can snake drains from cleanouts, roof vents, or in some cases from drains inside the house / business such as a pulled toilet. Snaking a drain utilizes metal bits that work their way down the pipe to break apart the clog and relieve the problem.

A Royal Flush, Inc provides estimates at no cost. This is of course an estimate and the quoted price is subject to change based on the job. In most cases, the quoted price is the same as the actual cost.   In some cases such as searching for the source of a water leak, we may have to do work (cut holes in walls, etc.) and there will be a charge for this work required for the estimate to be completed. This cost will be applied towards the cost of the quoted job.

We provide plumbing service for all three stages of new construction: Rough-In: Running the Water, Drainage, and Gas Mains under a slab Stack-Out: Running the Water, Drainage, and Gas lines through the walls and roof Trim-Out: Installing Fixtures and Finishing the House / Business.

Whether you’re replacing a bathtub or adding a new bathroom to your home, we’re here for all of your remodeling needs.

Some customers ask about having a specific employee to be their “go to guy”. While we will try to accommodate these request when possible, rest assured that all of our employees are fully qualified and we always stand behind our employees and our work.

We are able to camera and record 2″ – 4″ drain lines and locate problem areas.

We are not electricians. We provide some basic Electrical services as they pertain to plumbing.

• Connecting Water Heaters (Excluding Tankless Water Heaters in most cases)
• Connecting Garbage Disposals
• Connecting Dishwashers

In select cases we may be able to connect other appliances and those cases will be evaluated on a case by case basis.

We run pipe for both Natural Gas and Propane gas systems.We also install gas fixtures such as:

• Gas Lamps
• Water Heaters (Both Conventional and Tankless)
• Gas Fireplace Log Systems
• Cooktops
• and More

Including but not limited to:

• Plumbing Fixtures:
  • Toilets, Dishwashers, Garbage Disposals, Sinks, Faucets, etc.
• Water Heaters
  • Conventional Tank Water Heaters
  • Tankless Water Heaters
  • Point of Use Water Heaters
• Water, Drain, and Gas Systems
  • Water Systems including PVC, Copper, and PEX.
  • Drainage Systems (PVC)
  • Gas Systems including Galvanized Iron, Black Iron, and Wardflex.

We mean in when we say no job it too big or small.

• Full Water System Reroutes
• Sewer Main Replacement
• Gas System Replacement
• Remodeling / Relocation, Addition, and Removal of Plumbing Fixtures

 

Including but not limited to:

• Leaking Faucets
• Gas Leaks
• Toilet Running
• Water Heater Issues
• Drainage Repairs

We do not install appliances. We also do not service or repair appliances. We service and water, drainage, and gas connections to appliances, but not the appliances themselves. Below is an example of appliances WE DO NOT install.

• Refrigerators
• Commercial Ice Makers
• Washers and Dryers
• Ovens and Stoves

We run sewer mains to septic tanks, however we do not service or install septic tanks. We also do not install or service field drains.

A Royal Flush, Inc. is a local, Christian and Family owned business. We don’t have complicated terms and conditions, no “ifs”, “ands”, or “buts”. We have a very common sense policy when it comes to warranty. Simply put, we stand behind our work and our people. If we complete any work for our customers, and that work fails, we will make it right. While we warranty our labor, we cannot guarantee parts, fixtures, or appliances. If the customer supplies parts, fixtures, or appliances, and those items fail, the fault would lie on the manufacturer of those items. If A Royal Flush, Inc. provides parts, fixtures, or appliances and those items are to fail, we will see that the situation is handled appropriately.